Policies & FAQ
Shipping Address and Handling Charges
Sammifootwear.com will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.
Orders require up to 10 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
Orders are to be processed within approximately 10 business days -most times sooner, provided the items are in stock and there are no problems with the payment verification/shipping address. Sammifootwear.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.
- Sammi Footwear offers a 30 days return policy (from the date of receipt) for store credit only. We do not offer free returns at this time and customers are responsible for all return shipping cost..
- We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
- We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
Items must be returned in original condition. Any items return to us in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
I made an online but I have not received an order confirmation?
A: If an order has been successfully made online, you will be prompted with an order number immediately after the checkout process. An order confirmation email will automatically be sent to the email address on file. If you are uncertain if an order was placed or not, please CONTACT US first before attempting to replace the order.
Can I make a phone order?
A: Our system is not set up to receive phone orders. All orders have to be made online through our secured website.
I live locally, can I come in to pick up or exchange an item?
A: You can order from the website and select In-store pickup and you will be notified when it is available for pickup. However we don't offer In-store exchanges for online products.
I want overnight shipping, do you offer this?
A: At this time we do not offer overnight shipping.